Runner.Search conversations by state, assignee, and date range.
Intercom Runner Workflows
Manage support conversations, track customer issues, and keep support context in the workflow.
Runner uses Intercom through the Composio toolkit for conversation management, contact search, and support metrics with careful note-vs-reply distinction.
IntercomSupport
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Connect a new appWhat would you like to do?
What Runner actually does with Intercom
This page is tied to the real connector definition inside Runner. The highlights below describe the kinds of actions, safeguards, and workflow patterns the app page represents, not a generic integration directory blurb.
Fetch full thread history before replying or reassigning.
Distinguish internal notes from customer-facing replies.
Backend surface
Composio toolkit powers this connector inside Runner. Backed by the `intercom` toolkit in Runner's backend catalog with conversation, contact, and admin operations.
Operational notes
- search_conversations requires at least one filter — unfiltered calls fail.
- Always distinguish notes (internal) from replies (customer-facing) — mixing is a critical error.
Popular workflows with Intercom
Real workflow pages where Intercom is part of the connected stack. Each workflow shows the trigger, connectors, and outcome.
Triggers and actions
What Runner can do with Intercom. These are grounded in the real backend connector definitions, not generic marketing filler.
Search open conversations
“Show me unresolved Intercom conversations from this week assigned to the support team.”
Support queue visibility moves into the workflow without tabbing into Intercom.
Read the full thread before responding
“Pull the complete conversation history for this escalated ticket before I draft a reply.”
Runner ensures you have full context before any customer-facing response.
Track support volume for the update
“How many new conversations came in this week and what's the average first-response time?”
Support metrics become part of the operating context for team updates.
Add an internal note to the conversation
intercom_add_noteAdd a team-only note (not visible to the customer) to an existing conversation.
“Add an internal note that engineering confirmed the fix ships tomorrow.”
Team context stays attached to the conversation without accidentally messaging the customer.
Search for the customer
“Find the Intercom contact for maya@acme.com and check their conversation history.”
Customer identity gets resolved before any reply or escalation.
Use Intercom inside a real workflow
Download Runner to connect Intercom to the rest of your workflow instead of treating it like another isolated tab.