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Gorgias Runner Workflows

Track support tickets, CSAT scores, and response metrics from the helpdesk.

Runner uses Gorgias through the Composio toolkit for ticket management, support analytics, and CSAT tracking with server-side metric computation.

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What would you like to do?

What Runner actually does with Gorgias

This page is tied to the real connector definition inside Runner. The highlights below describe the kinds of actions, safeguards, and workflow patterns the app page represents, not a generic integration directory blurb.

Use the Stats API for volume, CSAT, and response time metrics.

Query individual tickets for detail and status updates.

Calculate support metrics server-side instead of paginating tickets.

Backend surface

Composio toolkit powers this connector inside Runner. Backed by the `gorgias` toolkit in Runner's backend catalog with ticket and stats API operations.

Operational notes

  • Always include timezone in stats queries — defaults to UTC if omitted, skewing daily breakdowns.
  • Time metrics are returned in seconds — convert to human-readable format.

Popular workflows with Gorgias

Real workflow pages where Gorgias is part of the connected stack. Each workflow shows the trigger, connectors, and outcome.

Founder workflow

E-commerce Morning Operations Review

The morning starts with clarity instead of tab-switching across three dashboards.

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Connect Gorgias to your favorite apps

Apps that show up alongside Gorgias in real Runner workflows. Each badge links to its own integration page.

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Triggers and actions

What Runner can do with Gorgias. These are grounded in the real backend connector definitions, not generic marketing filler.

Pull support metrics for the report

“Show me this week's ticket volume, CSAT score, and average first-response time.”

Support health becomes part of the operating context without manual dashboard checks.

Check ticket status

“Find open tickets from the enterprise account that need escalation.”

Critical tickets surface in the workflow instead of hiding in the helpdesk queue.

Analyze ticket trends by channel

“Break down this month's tickets by channel — email, chat, social — and show where volume is spiking.”

Channel-level visibility helps focus staffing and automation where it matters.

Use Gorgias inside a real workflow

Download Runner to connect Gorgias to the rest of your workflow instead of treating it like another isolated tab.

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